Training Registration Policy Guidelines


With the exception of some specialty classes such as Year End Seminars and the like, Major Accounts client training is provided to our clients at no cost. In order to provide the greatest opportunity for all clients to attend necessary training, ADP reserves the right to limit the number of participants from the same company who may attend the same class on the same day to three participants.

For standard ADP classes, clients with scheduling conflicts should cancel enrollments at least two days before the scheduled class date to give other clients an opportunity to enroll in class. Registered participants who have not canceled before the class date and who do not attend will be charged a “no show” fee of $125 for instructor-led training (ILT) and $30 per session for virtual classes (VC).

In cases where a dedicated class has been scheduled by request for a single client, a minimum of five attendees is required. Clients who cancel the class or scheduled attendees who cancel with less than three days’ notice will incur a late cancellation fee of $125 per person for either ILT or VC.

Many ADP client classes offer continuing education credit (CEU or CPE) for attendees seeking professional recertification. Class credit information can be found in the course descriptions on Learn@ADP. In order to maintain ADP’s accreditation, the accrediting agencies require that attendees be active participants for the full duration of class or for each segment of a multisegment class, as applicable.

ADP reserves the right to cancel and reschedule a class due to low enrollments or unexpected situations. If a cancellation or rescheduling should occur, ADP will make every effort to contact clients within 24 hours of the scheduled class date.

For more information regarding administrative policies such as refunds and cancellations, please contact your ADP representative.




Last updated: July 2014

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